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Compliance

Do I need to state a right of withdrawal

EU consumer law gives a 14-day withdrawal right on distance contracts, and you have to inform the buyer of it before purchase. Failing to do so extends the period to twelve months. Digital services can be excluded, but only if the customer explicitly consents and acknowledges losing the right — which also has to be stated.

What 13x checks

This is rule compliance.withdrawal-right in the public registry: Right of withdrawal is stated. It runs on every audit, against the pages we actually fetched, and its result is derived from the response rather than estimated.

Surface
Compliance
Score weight
7 of the readiness score
Scope
Runs on every audited page
Applies
Only where the market or the page shape makes it relevant

Registry version 2026-07-30. Every rule is published, and the audit is deterministic — the same page produces the same finding every time.

The fix

The same text the audit hands you when this check fails on your own site.

A paid offer is present with no reference to a right of withdrawal or cancellation.

EU consumer law gives a 14-day withdrawal right on distance contracts, and you must inform the buyer before purchase. Failing to inform extends the period to twelve months, so this is not a formality.

Digital services can be excluded from the right, but only if the customer explicitly consents to immediate performance and acknowledges losing it — and that acknowledgement has to be presented at checkout, not buried in the terms.

What to add: a withdrawal policy page linked from the footer and from checkout, and at the payment step a clear statement of the right or of the acknowledged waiver.

13x does not generate legal text. eRecht24 and the EU Commission both publish model withdrawal instructions; this check verifies the topic is addressed somewhere reachable.

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